in Administration (s) network makes an excellent description of the features that an e-official should have.
1. If something should characterize the digital Administration for its guidance to citizens. Compartments are exceeded Administration and passed traditional work processes aimed at satisfying, in a comprehensive, needs and demands of citizens. Therefore, the digital officer should think, not so much on the technicalities of the procedure but the result obtained by the public. That is, is a functionservice-oriented river, an official who seeks to generate added value for the recipients of their work. This feature refers to the value of service, explained in a previous post.
2. The network works in digital administration. It is necessary to constantly interact with others: with citizens, other officials, business partners, etc.. Therefore, the digital officer must be open to communication skills, must be collaborative, must be willing to participate and facilitate the participation of others. It is an official who works in the window, because transparency is one of the values of the digital Administration. CHTM
LXC 3. Digital Management automates routine tasks and facilitates self-service by citizens. Therefore, the digital officer must focus on value-added tasks such as identification of needs to be solved, the evaluation of the service and the results achieved and now it is fashionable, must also n continuously innovate services. It is therefore imperative to direct contact with citizens, in a listening attitude and systematic permeable, so that this property refers closely with the other two.
Other features of the officials who need the Administration & OverhaulI n digital may have to do with social skills, balance, etc.
I totally agree that the growing public employee must have a more specialized training course must be fully familiar with new technologies and their use. Also in the development of new skills and be able to provide value. It is true that by automating the officer will be able to devote more and more to citizens rather than the process. Networking, to be part of a network is increasingly important.
initiatives in this regard there are several. Some of which I have alreadyoutlined above but I think worthwhile because the objective is to train professionals and improve their skills:
1. If something should characterize the digital Administration for its guidance to citizens. Compartments are exceeded Administration and passed traditional work processes aimed at satisfying, in a comprehensive, needs and demands of citizens. Therefore, the digital officer should think, not so much on the technicalities of the procedure but the result obtained by the public. That is, is a functionservice-oriented river, an official who seeks to generate added value for the recipients of their work. This feature refers to the value of service, explained in a previous post. 2. The network works in digital administration. It is necessary to constantly interact with others: with citizens, other officials, business partners, etc.. Therefore, the digital officer must be open to communication skills, must be collaborative, must be willing to participate and facilitate the participation of others. It is an official who works in the window, because transparency is one of the values of the digital Administration. CHTM LXC 3. Digital Management automates routine tasks and facilitates self-service by citizens. Therefore, the digital officer must focus on value-added tasks such as identification of needs to be solved, the evaluation of the service and the results achieved and now it is fashionable, must also n continuously innovate services. It is therefore imperative to direct contact with citizens, in a listening attitude and systematic permeable, so that this property refers closely with the other two.
Other features of the officials who need the Administration & OverhaulI n digital may have to do with social skills, balance, etc.
I totally agree that the growing public employee must have a more specialized training course must be fully familiar with new technologies and their use. Also in the development of new skills and be able to provide value. It is true that by automating the officer will be able to devote more and more to citizens rather than the process. Networking, to be part of a network is increasingly important.
initiatives in this regard there are several. Some of which I have alreadyoutlined above but I think worthwhile because the objective is to train professionals and improve their skills:
- The e-governance academy
- in Estonia
- INEAM the course "Basics for the development of Electronic Government Strategies "
- the government of Denmark
- " government and governance in the society
The
The e-government license
The graduate the University Pompeu Fabra
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